This Privacy Policy applies to all users of the 22jili website and platform, including registered players and visitors. By using the 22jili Platform, you acknowledge that you have read and understood this Privacy Policy. This policy is incorporated by reference into the 22jili Terms & Conditions.
01 Overview
22jili ("we," "us," or "our") operates the online gaming platform accessible at 22jili.net (the "Platform"). As a platform serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond, we are committed to handling your personal information with care, transparency, and in accordance with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data. It also outlines the rights available to you as a data subject under Philippine law and explains how you can exercise those rights.
We encourage you to read this policy in full. If you have any questions or concerns about how 22jili handles your personal data, please contact our Data Privacy Officer using the details provided in Section 14 of this policy.
02 Data We Collect
22jili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID details | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits and withdrawals in PHP |
| Transaction Data | Deposit history, withdrawal records, bet history, game activity | Account management, fraud prevention, regulatory compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, performance optimization |
| Usage Data | Pages visited, games played, time spent on Platform, click patterns | Platform improvement, personalization, analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes (e.g., self-exclusion requests) and only with your explicit consent.
03 How We Collect Your Data
22jili collects your personal data through the following means:
- Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you provide us with personal data directly.
- Automated technologies: When you access and use the 22jili Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 9 for more details on our cookie practices.
- Third-party sources: We may receive data about you from third-party identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and analytics providers. This data is used solely to supplement our own records for the purposes described in this policy.
- Publicly available sources: In limited circumstances related to fraud prevention or regulatory compliance, we may collect data from publicly available sources such as government databases or public records.
04 How We Use Your Data
22jili uses your personal data for the following purposes:
- Account management: To create, maintain, and manage your 22jili account, including verifying your identity and age (21+ requirement).
- Service delivery: To provide you with access to games, process your deposits and withdrawals in Philippine Peso, and deliver the features of the 22jili Platform.
- Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat and support channels.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct.
- Regulatory compliance: To comply with applicable laws and regulations, including PAGCOR requirements, anti-money laundering (AML) obligations, and the Data Privacy Act of 2012.
- Responsible gaming: To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support.
- Marketing and promotions: To send you information about 22jili promotions, bonuses, and new games — but only where you have consented to receive such communications. You may opt out at any time.
- Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 22jili Platform.
22jili will never sell your personal data to third parties for their own marketing purposes. Your data is used solely to operate and improve the 22jili Platform and to comply with our legal obligations.
05 Legal Basis for Processing
Under the Data Privacy Act of 2012 and applicable data protection principles, 22jili processes your personal data on the following legal bases:
- Contractual necessity: Processing is necessary to perform our contract with you — i.e., to provide you with the 22jili gaming services you have registered for.
- Legal obligation: Processing is necessary to comply with our legal and regulatory obligations, including AML requirements, PAGCOR compliance, and tax reporting.
- Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and interests.
- Consent: For certain processing activities, such as marketing communications and the use of non-essential cookies, we rely on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
06 Data Sharing & Disclosure
22jili does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:
- Service providers: We share data with trusted third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
- Regulatory authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government authorities where required by law or in response to a valid legal request.
- Fraud prevention and law enforcement: We may share data with law enforcement agencies, courts, or other third parties where necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of 22jili's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
- With your consent: We may share your data with other third parties where you have given us your explicit consent to do so.
22jili will never share your personal data with third-party advertisers or data brokers. Any sharing of data is strictly limited to what is necessary for the purposes described above.
07 Data Retention
22jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
- Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML and regulatory requirements.
- Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
- Communications data: Support chat logs and email correspondence are retained for up to three (3) years for dispute resolution and quality assurance purposes.
- Technical and usage data: Retained for up to two (2) years for security monitoring and platform analytics purposes.
When your personal data is no longer required, 22jili will securely delete or anonymize it in accordance with our data disposal procedures.
08 Data Security
22jili implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 22jili Platform.
- Encryption of sensitive data at rest, including financial information and identity documents.
- Strict access controls ensuring that only authorized 22jili personnel can access personal data, on a need-to-know basis.
- Regular security audits, vulnerability assessments, and penetration testing of our systems.
- Multi-factor authentication requirements for administrative access to systems containing personal data.
- Comprehensive staff training on data protection and information security practices.
While 22jili takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 22jili will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
09 Cookies & Tracking Technologies
22jili uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.
We use the following categories of cookies:
- Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for security, session management, and core functionality.
- Performance and analytics cookies: Help us understand how players interact with the Platform so we can improve its performance and user experience. Data collected is aggregated and anonymized.
- Functional cookies: Remember your preferences (such as language settings) to provide a more personalized experience.
- Marketing cookies: Used only with your consent to deliver relevant promotional content about 22jili games and offers.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 22jili Platform.
10 Your Data Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 22jili:
- Right to be informed: You have the right to know what personal data 22jili collects about you and how it is used — which is the purpose of this Privacy Policy.
- Right of access: You may request a copy of the personal data 22jili holds about you at any time.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You can update most account information directly through your 22jili account settings.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
- Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to lodge a complaint: If you believe 22jili has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of your data rights, please contact our Data Privacy Officer via the details in Section 14. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.
11 Minors
The 22jili Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to 22jili, please contact us immediately using the details in Section 14. We will promptly investigate and, where confirmed, delete the relevant data and close any associated account.
22jili employs age verification procedures during registration to enforce this requirement. Any account found to belong to a person under 21 will be immediately suspended and all balances forfeited.
12 Third-Party Links
The 22jili Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 22jili Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit. 22jili does not endorse or make any representations about third-party websites.
13 Changes to This Policy
22jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered players via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the 22jili Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.
14 Contact Our Data Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 22jili handles your personal data, please contact our Data Privacy Officer. Our support team is available 24/7 via live chat on the Platform. You may also reach us by email — our contact address is displayed in the footer of this page.
For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.
To lodge a formal complaint with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly through their official channels.